Don’t we all love it when a new customer signs up to do business with us? Of course, we do. It’s a reaffirmation of the fact that whatever it is that we are doing to build our business, is working. But, hold on; it’s not the time to celebrate yet. And here’s why: just because a new customer signed up for your product or services, does not mean that he/she is going to stick with you. [Read more…]
Robin is a Technical Support Executive. He is an expert in knowledge management and various Knowledge base tools. Currently, he is a resident knowledge management expert at ProProfs. In his free time, Robin enjoys reading and traveling.